Whilst on our website or speaking to one of our advisors, occasionally we can collect some personal details from you. These details allow us to deal with your enquiry fully and give you the best possible service. We would like to reassure you that we comply with the Data Protection Act 1998, giving you the confidence that any details we do collect will be used in the correct manner.
What data we collect and how we use it?
When submitting an enquiry on our website, arranging a home survey or placing an order, we ask for personal details such as your name, email address, contact number etc. This information is needed to help us deal with your enquiry quickly and accurately, to allow us to follow up on our service as part of our continuous improvement and customer care objectives and for our internal record keeping purposes. Please note, we do not ask for any personal information when you design and create a quote.
From time to time, we may use your details to notify you about important changes to our website, new product additions, latest new or any other information we think you may find useful. If you would like to opt out of this, please email us at firstname.lastname@example.org with “Unsubscribe” as the email subject, or write to us (please see our ‘contact us’ page for more details).
You must inform us if you provide details of a third party, or if you use someone else’s email address, otherwise we will assume that we are receiving the personal data directly from you and that you have the appropriate permission to transfer it to us.
What an IP address is and what we do with it?
An IP address is a unique string of numbers separated by full stops that identifies each computer using the Internet Protocol to communicate over a network. We monitor IP addresses, which are automatically recognised by the web server, to analyse and audit the use of our site.
Third party companies
We do not sell your details to third parties; however there may be a requirement for us to share some data with Direct Windows and Doors suppliers or third party companies we deal with. We do our utmost to ensure our suppliers have the same standard of data protection as we do.
The links we use to other websites
We reserve the right to disclose user information in special cases where we have reason to believe this is necessary to identify or contact anyone who may be causing harm (intentionally or otherwise) to Direct Windows and Doors or others, or when we believe in good faith that the law requires it.
When you use this site, and you haven’t advised us otherwise, you are agreeing to the terms of this policy. If you do not accept these terms, you must not use the site or services.
Direct Windows and Doors is not responsible for any loss or damages suffered as a result of using this site.
You may download and print available documents during the buying process, but data on this website may not be reproduced, copied or transmitted.
Cookies on the Direct Windows and Doors website
What are ‘cookies’?
‘Cookies’ are small text files that are stored by the browser (for example, Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store things like user preferences. You can think of cookies as providing a ‘memory’ for the website, so that it can recognise you when you come back and respond appropriately.
A visit to a page on the Direct Windows and Doors website may generate the following types of cookie:
- Site performance cookies
- Anonymous analytics cookies
- Geo-targeting cookies
- Registration cookies
- Advertising cookies
- Third party advertising cookies
Site performance cookies:
This type of cookie remembers your preferences for tools found on the Direct Windows and Doors website, so you don’t have to re-set them each time you visit. Examples include:
- Volume settings for our video player
- Whether you see the latest or the oldest article comments first
- Video streaming speeds that are compatible with your browser
Anonymous analytics cookies:
Every time someone visits our website, software provided by another organisation generates an ‘anonymous analytics cookie’:
- These cookies can tell us whether or not you have visited the site before.
- Your browser will tell us if you have these cookies and, if you don’t, we generate new ones.
- This allows us to track how many individual users we have, and how often they visit the site.
Unless you are signed in to the Direct Windows and Doors website, we cannot use these cookies to identify individuals. We use them to gather statistics, for example, the number of visits to a page. If you are logged in, we will also know the details you gave to us for this, such as your username and email address.
These cookies are used by software which tries to work out what country you are in from the information supplied by your browser when you click on a web page. This cookie is completely anonymous, and we only use it to help target our content such as whether you see our UK home page – and advertising.
When you register with Direct Windows and Doors, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with, and if you are allowed access to a particular service. It also allows us to associate any comments you post with your username. If you have not selected ‘keep me signed in’, your cookies get deleted when you either close your browser or shut down your computer. While you are signed into our site, we combine information from your registration cookies with analytics cookies, which we could use to identify which pages you have seen on the Direct Windows and Doors website.
Third party advertising cookies
Any advertisements you see on the Direct Windows and Doors website are provided by other organisations. Some of these organisations use their own anonymous cookies to track how many people have seen a particular ad, or to track how many people have seen it more than once. The companies that generate these cookies have their own privacy policies, and we have no access to read or write these cookies. These organizations may use their cookies to anonymously target advertising to you on other websites, based on your visit to the Direct Windows and Doors website. We are not currently allowing advertisements to show on our website but may do in the future.
Other third party cookies
On some pages of our website, other organisations may also set their own anonymous cookies. They do this to track the success of their application, or to customise the application for you. Because of how cookies work, our website cannot access these cookies, nor can the other organisation access the data in cookies we use on our website.
For example, when you share an article using a social-media sharing button (for example, Facebook) on the Direct Windows and Doors website, the social network that has created the button will record that you have done this.
How do I turn cookies off?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. However, we cannot tell if you are signed in without using cookies, so you would not be able to buy our products.
All modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘options’ or ‘preferences’ menu of your browser. To understand these settings, the following links may be helpful, or you can use the ‘Help’ option in your browser for more details.
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari web and iOS
If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.
You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative.
They have provided a site where you can control all third-party online advertising. Please note that there are many more networks listed on this site than those that we use at Direct Windows and Doors.
The IAB has provided the following website to give information specifically about privacy issues around Internet advertising.
For further legal information about privacy issues, you may find these links useful:
Data Protection Act 1998.
The Information Commissioner’s Office
If you would like to contact us about cookies please email us at email@example.com.